Licensing Support Specialist

Your responsibilities will include:

• Create & distribute new licenses
• Help Festo customers get their software running
• Answer licensing requests in German and English (via phone and email)
• Provide customers with resources and support
• Manage incoming orders and requests
• Focus on customer needs in an international environment

We expect you have:

• Fluency in the German and English languages
• Excellent communication skills
• Analytical thinking
• Basic understanding of networking and IT infrastructure
• Strong customer service orientation with experience in customer support, especially in a technical environment
• Problem-solving skills with the ability to adapt to new challenges and customer needs
• Ability to troubleshoot and problem-solve licensing issues patiently and effectively

Nice to have:

• Experience with software licensing and customer support

• Attractive salary package: base salary at 1750 EUR/month (gross, based on the qualifications and experience), along with an attractive bonus system comprising yearly bonuses and a 13th salary
• Hybrid working model: 1 day per week from the office
• Wide range of employee benefits, including perks such as free parking, engaging events, and a modern office environment at V. Krėvės pr. 129, Kaunas
• Real growth opportunities through comprehensive training (both internal and external), involvement in international projects, collaboration with field professionals, and enhancement of competencies through active participation in various internal initiatives
• Strong culture emphasizing a people-centric approach, fostering collaboration, and featuring supportive colleagues within a robust internal community
• International atmosphere fostering a diverse range of cultures, providing the opportunity to develop proficiency in foreign languages and facilitating business trips

Let‘s keep in touch:

We're here to answer any questions you may have! Connect with our Recruitment Specialist Kristina Drumstienė on Linkedln.

Professional community - linkedin.com/company/festo-lietuva

Our culture - www.facebook.com/FestoLietuva

Casual day at office - www.instagram.com/festo_lietuva/

Our privacy policy for applicants’ personal data can be accessed in our Festo Lithuania website in the section Career at Festo.