Inside Operations Representative (German Speaker)

As an Inside Operations Representative, you will play a pivotal role in the effective management of diverse administrative back-office responsibilities encompassing the end-to-end prescription-to-cash process for our products within the German market. This position is committed to ensuring accurate and timely generation of cost estimates and offers for state health insurance entities, as well as overseeing additional administrative tasks that contribute to the smooth reception of our products by patients. The Inside Operations Representative will work in close collaboration with interdisciplinary teams, thereby ensuring the smooth execution of administrative back-office procedures and playing a significant role in advancing the company's operational goals within the German market.

• Arrange cost estimations and offers based on prescription information, process orders and cancellations following company policies and procedures.
• Generate needed opportunities and trigger automatic order creation together with processing direct and returned orders.
• Arrange training through webinars, doctors, or freelancers for new or transitioning patients.
• Facilitate communication between internal departments.
• Contact interested parties via email and/or phone to address case-specific issues.
• Send needed products to sales representatives and medical facilities based on demands and regulations.
• Accurately update and maintain customer records, transactions, and interactions in relevant systems by ensuring data integrity by identifying and rectifying inconsistencies or errors.
• Generate and maintain a procedural knowledge base and compile data or insights for management review to identify areas for improvement.
• Training staff members on operational processes and tools.
• Support for existing as well as new projects and business initiatives.
• Undertake any other duties or responsibilities as assigned by the management to support the overall objectives of the team and the company.

• Strong organizational skills.
• Exceptional attention to detail and accuracy.
• At least B2 level of English and German language skills.
• Strong verbal and written communication skills. 
• Strong ability to collaborate and drive results.
• Adaptability to changing priorities and tasks.
• Problem-solving skills by working independently and in collaboration with other teams.
• Ability to interpret reports, read and follow through documentation such as procedure manuals and operating instructions.
• Proficiency in using Microsoft Office Suite and at least basic knowledge of CRM systems like Salesforce.
• Knowledge of collaboration tools such as the Atlassian suite is a strong plus.
• Proven experience in customer support operations or a related field is highly desired.

• Opportunity to work in a global, innovative, fast-growing company with 8,000+ awesome colleagues.
• We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
• 5 additional vacation days.
• Health, Life and Accident insurance.
• Health and Wellness programs.
• Private Pension plan.
• Access to the best-in-class training and development programmes.
• Team buildings and events.
• Competitive salary and additional bonuses.