Customer service specialist

The purpose of this position is:

• To provide world-class customer service support to internal and external customers;
• To work closely with the Hollister SSC Lithuania Team, local BU teams, and our End Customer to solve all aspects of various Business transactions.
• To promote Hollister Products and Services.

Responsibilities:

• Make Outbound Follow-up calls to Hollister Business units to discuss Hollister SSC Lithuania Service Quality
• Take incoming calls from customers regarding entities, transactions and services Hollister SSC Lithuania scope (further – SSC Clients). Address customer concerns/questions regarding SSC Clients' services and follow up as needed. Call documentation & monitoring – maintain up-to-date records of calls and status, and input end-user/client information /attributes into CRM system/database
• Where possible, support Local Business Unit Teams
• Maintain up-to-date SSC Client Services and overall Hollister product knowledge
• Develop key relationships with all Hollister customers to ensure effective communication of information

• Work experience in Customer Service
• French language skills C1
• Good English language skills
• Microsoft Office
• Microsoft Outlook

• Learning and development-oriented culture
• Annual bonus based on personal performance
• Additional bonus based on company performance
• A benefits package, including health insurance, to support your well-being
• Flexible working hours
• Fresh and healthy breakfast and lunch at our site's restaurant, available at an exclusive company price
• Team-building, summer festivals, and special events
• Associate well-being program – free professional consultations with psychology, law, and finance specialists
• Free charging stations for electric cars
• 24/7 accident insurance.