Customer Service Coordinator

Have an appetite for more?

We are strengthening our organization and looking for a Supply Chain professional - Customer Service Coordinator to drive our local customer service in Lithuania.

We are looking for a person, who shares our values (Openness, Drive and Holistic view), is brave and has will to win. The ideal candidate is ready to make a difference, and most of all, passionate about customer centricity and continuous improvement.

You will report to Customer Service & Logistics Manager, Finland & Baltics (located in Finland).

Your main scope of responsibilities include:

• Executing, coordinating and recording orders and/or inquiries received via different channels and deliveries with suppliers and customers.
• Serving as communication link between internal and external stakeholders.
• Managing item and customer master data (create, maintain) in relevant systems for LT&LV.
• Providing pricing, availability, and schedule information within established guidelines.
• Checking and approving credit within established limitations and confirming orders.
• Handling claims within clearly defined instructions.
• Organizing and managing transportation and verifying correctness of freight invoices.
• Supporting Sales team within agreed support tasks, being first point of contact
• Cooperating efficiently with international and local team to ensure smooth processes, communication and back up within agreed role.
• Participation to new group ERP implementation and other possible development projects.

To thrive in this role, we believe you have:

• Bachelor Degree or equivalent commercial degree
• At least 2 years experience in the field of logistics and/or customer service (FMCG is considered as plus)
• Good knowledge in common IT tools and MS Office programs (Outlook, Word, Excel, Powerpoint).
• Experience in working with ERP system (Microsoft AX is considered as plus)
• Good written and spoken Lithuanian and English
• Good overall understanding of order-to-cash and supply chain processes including claim handling.
• You are self-motivated and independent but enjoy also contributing to team effort.
• As a person you are positive, open minded and solution oriented.
• Excellent collaboration and communication skills
• Proactive and way forward mindset to develop yourself and our processes according to Lantmännen standards and values.

What we offer

First and foremost, we are a career bakery, kneading your professional development like the best bread dough. In our business we encourage your growth and ask you to challenge us, as well as yourself. We are a group of dedicated individuals with a passion for baked goods and appetite for more. In this role you will work with a network of professionals locally and globally, and have good opportunity to learn, develop and enhance your expertise in an international company.

Monthly salary (gross) offer starts from 2400 Eur plus annual bonus based on the company's performance. Final offer will based on candidate's competencies, experience and compliance with position requirements.

Hibrid work time, Health and 24/7 accident insurance, modern working tools.

Place of work:

Vilnius

Mobility/Travel:

Readiness to travel upon need.

Sounds interesting?

We will interview ongoing so please don’t hesitate to send your application by submitting your CV and motivational letter no later than 2024-11-30. All applications must be completed in English and will be treated confidentially.If we receive enough candidates, we reserve the right to shorten the application period.