Customer Order Management Specialist (184612BR)

• Process customer orders in a courteous, efficient, accurate, and timely manner, using different systems
• Effectively present and discuss products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding of our products and services.
• Manage the process for escalated inquiries and complaints to resolution, without managerial support.
• Manage and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism.
• Develop working relationships and assist Commercial and Project teams through careful review of their open orders making appropriate follow up calls/e-mails and offering pre and post customer service for complex custom orders.
• Organize workflow to meet customer deadlines.
• Communicate effectively with other departments to guarantee that customer requirements are met.
• Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails. Ability to learn, embrace, and retain specific order management procedures and to follow instructions and policies related to order management.
• Participate as a key team player by supporting other Customer Care representatives as needed. Possess excellence in organization and team management skills.

• Bachelor’s degree, preferably in Business Administration or a scientific discipline strongly encouraged.
• Minimum of 3 years of related Customer Service experience, preferably with 2 years minimum in B2B customer service and/or an E-Commerce environment.
• Excellent communication and interpersonal skills reflecting a positive, professional, customer-centered organization.
• Must have the ability to identify and solve problems and to multi-task under deadline.
• Proven success in handling difficult customers with professionalism, dignity, and tact required.
• Must demonstrate excellent proficiency in personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent English language skills (oral and written) is a must.
• Strong ability to work as a team, collaborate with colleagues, and share the workload as needed to provide quality customer support.
• Self-motivated and able to manage workload with minimal supervision.
• Ability to work well under pressure in a fast-paced, high-volume environment.

Experience with Oracle software and Navision a plus

• The innovative environment of the rapidly growing international company.
• Base salary (1540 – 2350 Eur gross) and additional motivation package.
• An exciting opportunity to be part of a dynamic global organization and work with experienced professionals.
• High performing, driven and supportive working culture and outstanding development possibilities to increase your potential.