Our client IPF Digital Lietuva is a leading company in the consumer credit sector and manages brands such as "Creditea" and "Credit24". The company has ambitious plans to enter the mobile application market and expand its presence in the fintech industry. IPF Digital operates in Lithuania, Estonia, Latvia, Poland, Australia and Mexico and is committed to providing equal financial opportunities to people worldwide.
As a Customer Operation Manager at IPF Digital Lietuva, you will play a critical role in driving growth, operational excellence, and customer satisfaction. You will be responsible for leading teams of Customer Care and outsourcing partners to deliver outstanding service to our customers.
Join IPF Digital Lietuva in delivering exceptional customer experiences and drive business growth by promoting financial inclusion!
Your tasks and responsibilities:
- Drive customer acquisition and retention through innovativeupselling strategies.
- Implement a customer-centric approach to every aspect of the business, from product development to customer service.
- Manage and motivate your team leaders to achieve their full potential.
- Partner with outsourcing partners to ensure consistent quality and efficiency in all customer operations and costs.
- Oversee the development and implementation of robust processes, policies, and procedures.
- Create a work environment that fosters collaboration, innovation, and creativity.
- Manage the communication with the Regulator (Bank of Lithuania) and ensure prompt and efficient requirements fulfilment.
Expectations of your competence:
- Experience in customer service 2 years or more in a customer facing management position (knowledge of leading and managing teams).
- Higher diploma or degree.
- Proficiency in written and spoken Lithuanian and English.
- Very good knowledge of how to provide the best customer service.
- Professional experience in digital financial services driving sales in telemarketing sector would be a great advantage.
- Proven professional experience working with reports (in spreadsheets, MS Excel or other).
- Good understanding of CRM systems.
- Excellent listening, problem solving and communication skills and adaptability in a fast-paced environment.
Benefits to the role:
- Yearly corporate bonus.
- Professional growth opportunities with dedicated budgets for training and development.
- Modern workspace in the office, combining hybrid working module, free parking.
- Team lunches every Monday and a fully stocked kitchen with snacks and refreshments.
- Health insurance and possibility to have a free psychologist consultations.
