UAB „Credit Service” yra tarptautinės 4finance kompanijos dalis, Lietuvoje valdanti Vivus Finance prekinį ženklą. Mūsų tikslas - greitai, patogiai ir nebrangiai suteikti žmonėms finansinę pagalbą ir teikti paslaugas, kurios patenkintų visų mūsų klientų lūkesčius. Viena iš pagrindinių įmonės vertybių yra darbuotojai. Mūsų komanda susideda iš profesionalių ir ambicingų žmonių, kuriems suteikiame geriausias sąlygas nuolatiniam profesiniam bei asmeniniam tobulėjimui. Daugiau informacijos apie įmonę - www.4finance.com , www.vivus.lt
Job Description
The Collections Team Leader assumes responsibility for the Collections Department, overseeing staff, and effectively minimizing the company’s debt while ensuring collection targets are consistently met through timely payment receipts and the reduction and containment of the delinquency ratio.
The Collections Team Leader will be collaborating closely with the Group Head of Debt Collection and lead implementing strategies to optimize collection performance. This role involves developing and executing best practices and procedures to enhance the recovery of delinquent accounts.
- Oversees and monitors the work of collection agents (currently 4 agents). Control both team and individual KPIs and conduct performance reviews. Allocates resources to meet operational needs.
- Oversee the daily operations of the debt collection team, providing guidance and support.
- Hire, train, and develop team members to ensure they have the necessary skills and knowledge.
- Make sure the team adheres to all relevant laws, regulations, and company policies related to debt collection.
- Part of the work time be on the line with clients as an agent (in Dialer system), conduct analysis of conversations with clients, suggest improvements in call scripts and communication strategy.
- Identify and mitigate risks associated with debt collection processes.
- Create and implement strategies to improve the efficiency and effectiveness of debt collection efforts. Support and implement A/B tests to improve collection processes.
- Continuously review and improve collection processes to enhance performance.
- Manage complex cases and handle escalated customer issues to ensure satisfactory resolutions.
- Work with customers to negotiate payment plans and settlements.
- Prepare regular reports on team performance and collection activities for senior management.
- Foster a positive and motivating work environment to keep the team engaged and productive.
- Support the debt sale process.
- Performs other job-related duties as assigned.
Qualifications
- At least 3 years of Collections experience, preferably as a Team Leader. Experience as a collector will be an advantage.
- The ability to work accurately and independently.
- English B2 level or higher.
- Desire to work and achieve results.
- Ability to operate and lead a team in target driven environment.
Company offers
- You will work for a company belonging to an international group of companies
- You will receive a package of added benefits and various ongoing motivational benefits
- You have opportunity to receive bonus rewards for exceptional productivity and work quality
- You will have the opportunity to work from home and all the necessary equipment
- You will have opportunities for development and learning
- You will work in a youthful and friendly team
- You will be able to contribute to process improvement, initiate and implement new ideas
